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Processing Services Assistant | Kuala Lumpur

Apply Now Location: Kuala Lumpur | Malaysia
Job Type: Full Time
Job Area: Processing Services Team
Applications Close: 10.05.2019

Liberty International Underwriters, offers specialty and commercial line insurance and reinsurance across Asia Pacific. 

Find out what it takes to be part of a global Fortune 100 company that exists to help people embrace today and confidently pursue tomorrow.

  • Global company 
  • Teamwork culture 
  • Competitive salary and benefits

Key responsibilities

  • Ensuring all Underwriting & Claims teams across Asia Pacific are provided with administrative support in adherence with the SLA document including but not limited to:
    • Logging and clearing GCS Submissions
    • Policy Processing including Policy Wordings, etc.
    • Processing Claim Payments
    • Completing Loss Runs
    • Claims and UW e-File uploads
    • Creation of broker/reassured codes
    • Any newly transitioned tasks to PST
  • Maintaining a highly effective and responsive working relationship with all internal stakeholders.
  • Prioritising work commitments ensuring daily workflows are managed effectively and KPI/SLA maintained.
  • Demonstrating behavior at all times in line with the LIU core values.
  • Comply with all training materials and manuals and contribute to an effective and strong team-work culture.
  • Ensuring compliance with all legal, statutory and corporate affairs requirements on a timely basis.

Qualifications and Soft Skills

  • Holds a Bachelor’s degree in Accounting/Business/Banking/Insurance or any other related field. Fresh graduates are encouraged to apply.
  • Minimum 2 years’ experience in handling end-to-end processing of transactional tasks gained in the insurance industry is preferred.
  • Engaged and committed to continual process improvements.
  • Organized, reliable, analytical, meticulous and able to communicate effectively.
  • Has high attention to details, focus in data accuracy and able to multi-task effectively.
  • Must be a good team player and able to deal with all level of stakeholders across Asia Pacific with ease.
  • Ability to read, write and communicate fluently in Cantonese and Mandarin is preferred.
  • Focused on quality outcomes in communications and all systems related transactions.
  • Ability to deal with stakeholder complaints in a professional and friendly manner and escalate where appropriate.

What’s Next?

Does this role sound like you or know someone great? If so, then we would love to hear from you.

** Agencies, we have this covered **


We care about your privacy and the protection of your information. Click here for our Privacy Policy. By submitting an application for this role, you confirm that you have read, understood and consent to our Privacy Policy and further, that we may store any information you provide in the cloud and/or a third party platform used by the Liberty Mutual Group. You also agree that we may transfer your information to another country, including a country with different privacy laws to that of your own. You further agree that we may store your information for a period of up to 5 years and that we may contact you about relevant employment opportunities with the Liberty Mutual Group.

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LIU Specialty Markets LIU Specialty Markets

Copyright 2019 Liberty International Underwriters

Liberty International Underwriters, known also as LIU or Liberty, is a trading name of Liberty Mutual Insurance Company (ABN 61 086 083 605) incorporated in Massachusetts, USA (the liability of members is limited); Liberty International Underwriters Limited (No. 2400200), incorporated in Hong Kong and Liberty International Underwriters Pte Limited (UEN 201538069C), incorporated in Singapore with a branch in Labuan (Reg. No. LF12903), licensed to carry on general insurance business under the Labuan Financial Services and Securities Act 2010, Lic. No. IS2016162 (together LIU).

We are not authorised to provide financial product advice. Accordingly, the information on this website does not take into account your objectives, financial situation or needs. Always consider the applicable policy wording and other relevant disclosure documents before deciding to acquire a financial product.


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